Return / Refund Policy

Qualifications for Returns

1. All returns must be made within 30 days of original ordered date.
2. All returns must be made with the original package, unopened, undamaged, and in re-saleable condition.
3. All returns past 30 days are subject to a 20% restocking fee.
4. Original shipping charge is NOT refundable.
5. Defective merchandise or shipment in error is returnable for credit at no charge within 30 days.
6. No merchandise is returnable after one year from original ordered date.

Returns Procedure

All product returns must request a Return Merchandise Authorization (RMA) slip via DSS website “MY ACCOUNT > Order History” page. Due to the nature of some products, not all items are eligible for return. DSS will consider the amount of credit based on the return-packages received conditions. Once the returns are accepted, DSS will issue a credit slip toward customer’s account. 

Transportation of Returns

To ensure prompt and accurate credit returns, a copy of the Return Merchandise Authorization (RMA) slip should be included with the returned items. Return freight is to be prepaid by customers.